General
Are there any age restrictions at the hotel?
When making a reservation a minimum age of 18 years applies for all staying guests. A minor must always be in the company of a parent or guardian aged over 18 years.
Can I smoke in the hotel?
No, smoking in the hotel is not allowed. All rooms are equipped with a smoke detector. Those who do smoke inside can expect a fine of € 150, -. Smoking is allowed outside the hotel.
Are pets allowed?
Pets are not allowed in the hotel.
Can I bring my own food and drinks to the hotel room?
You can bring your own food and drinks to the hotel room. There are also vending machines in the hallway with various snacks and drinks.
I forgot something. What should I do?
All items found at Inntel Hotels Art Eindhoven are kept at https://ilost.co/. If you can’t find your item, please contact our reception team.
Can I buy a voucher from Inntel Hotels?
It’s possible to buy a voucher from Inntel Hotels and put an amount of your choice on it.
I have a voucher. How can I make a reservation?
For making a reservation with a voucher, please contact the reservation department: +31 40 751 3500 of reservationseindhoven@inntelhotels.nl. They are happy to help you.
Are there house rules?
The hotel’s house rules can be found here.
What kind of rules apply due to COVID-19?
In the hotel, the rules of the government are followed. Currently, there are no active COVID-19 rules.
Hotel facilities
Does the hotel have an elevator?
The hotel has several elevators, each building has its own elevators.
What facilities does the hotel have?
The hotel has a wellness centre with a Turkish steam bath, Finnish sauna, massage rooms and Life Fitness gym. The hotel also has a bar & brasserie and Meetings & Events rooms. The more luxurious room types are equipped with the iconic whirlpool.
Is there a spa in the hotel?
In the wellness centre of Inntel Hotels Art Eindhoven you can use the Turkish steam bath, Finnish sauna, massage treatment rooms and Life Fitness gym.
Opening hours
Monday to Sunday: 07.00 AM – 23.00 PM
Wearing swimwear is not allowed for hygienic reasons.
What facilities are offered in the wellness centre?
Only towels are provided in the wellness centre.
Do you offer massages?
The hotel offers various massage treatments. You can book a massage treatment on our website.
Does the hotel have a fitness room?
The hotel has a Life Fitness gym with various cardio equipment and weights.
Opening hours
Monday to Sunday: 07.00 AM – 23.00 PM
Does the hotel have a bar and restaurant?
Yes, in Bar & Brasserie Lumen we serve breakfast, dinner and drinks. Reservations and menu can be found here.
Does the hotel have Meetings & Events facilities?
The hotel offers three multifunctional rooms and facilities for different types of Meetings & Events. Visit the Meetings & Events page for all the possibilities.
Does the hotel have a garden or terrace?
Bar & Brasserie Lumen has a terrace in the centre of Eindhoven.
Service
What services does the hotel offer?
The hotel has free Wi-Fi, room service, wake-up service and laundry service.
Does the hotel have a business centre or a print service?
There is no business centre at Inntel Hotels Art Eindhoven. However, there is free Wi-Fi everywhere and all rooms have a desk. The reception team can print on request.
Does the hotel have a concierge?
The hotel does not have a concierge. The reception team is ready to help you make the most of your visit to Eindhoven.
Can the hotel arrange a babysitter?
The hotel can’t arrange a babysitter.
Is there a laundry service available?
The hotel offers laundry services. Ask the reception team about the possibilities.
What can the hotel offer for birthdays and other special occasions?
Let the reservation department know that you have something to celebrate and they will be happy to inform you about the various possibilities. You can reach them via +31 40 751 3500 or reservationseindhoven@inntelhotels.nl.
Arrival & Departure
At what time can I check-in?
Check-in at Inntel Hotels Art Eindhoven starts at 15:00 PM.
At what time can I check-out?
Check-out is before 11:00 AM.
Is it possible to check-in earlier?
An early check-in is possible if the availability allows this. Contact the reception desk in advance for your request. The costs for an early check-in are €10,-.
Is a late check-out possible?
A late check-out is possible if the availability allows this. Ask for the possibilities at the hotel reception desk.
What are the costs for a late check-out?
The costs are € 10,- for each hour you wish to stay longer in the room.
Is it possible to check-in late in the evening?
A late check-in is possible. Please inform the hotel of your expected time of arrival.
Can I leave my luggage after check-out?
It’s possible to leave your luggage at the reception desk, so you can still enjoy the city.
I would like to stay for a longer period of time. Can I request a longstay room? What are the costs?
If you are interested in a longstay room, please contact the reservation department. They are happy to inform you about the various possibilities and costs. You can reach them via +31 40 751 3500 or reservationseindhoven@inntelhotels.nl.
Rooms & Suites
I would like to stay for a longer period of time. Can I request a longstay room?
If you are interested in a longstay room, please contact the reservation department. They are happy to inform you about the various possibilities and costs. You can reach them via +31 40 751 3500 or reservationseindhoven@inntelhotels.nl.
I would like a room on a top floor. Is this possible?
Depending on availability, a room on the top floor can be requested.
Which rooms have a whirlpool?
The rooms in the hotel equipped with a whirlpool are the Spa rooms, the Loft Junior Suite and the Loft Suite. The suites can only be booked by telephone or e-mail. A credit card is required.
Does the hotel have family rooms?
There are a some rooms the hotel can prepare including a sofa bed. These rooms are for two adults and two children under the age of 12. It’s also possible to link a double room to a single room.
Does the hotel have disabled access rooms?
There are no specific disabled access rooms. However, there are possibilities for a shower chair in the room.
Do the hotel rooms have king-size beds?
There are various bed sizes depending on the room type, so everyone can book a bed to his or her preference. Check out the Rooms & Suites page for more information.
Do the rooms have coffee and tea facilities?
The rooms have coffee and tea facilities. In the suites you find Nespresso coffee machines.
Do the hotel rooms have a separate shower next to the bath?
The bathrooms have a bath and/or shower.
Is the safe in the rooms of the hotel big enough for a laptop?
The size of the safe is based on the size of an average laptop.
Are there any rooms with a separate sleeping area?
No, there are no rooms with a separate sleeping area.
Does the hotel have a good free WI-FI connection in the rooms?
The hotel has a free stable WI-FI connection throughout the hotel and the rooms.
Does the hotel have non-smoking rooms?
Smoking is not allowed in any room.
What is the difference between a double and a twin room?
A double room is equipped with a king-size bed and a twin room with two single beds.
Are taxes included in the room rate?
Please check the reservation details of your bookings. For bookings via the Inntel Hotels website, the tourist tax is exclusive.
Are there any rooms with a kitchen?
Yes, the Long Stay Studio has a kitchen.
Are the rooms suitable for guests with allergies?
The housekeeping team has high hygiene protocols and does its utmost to deliver the hotel rooms as clean as possible. If you have an allergy, please let the hotel know.
Does the hotel have baby cots?
Inntel Hotels Art Eindhoven has a few baby beds. Please contact the reservation department. You can reach them via +31 40 751 3500 of reservationseindhoven@inntelhotels.nl.
Can children stay in the room for free?
Charges may apply depending on the age of the child.
Can an extra bed be placed in the room?
This is possible in some rooms, depending on the availability. Please contact the reservation department for the possibilities and costs via +31 40 751 3500 of reservationseindhoven@inntelhotels.nl.
Do the rooms have an iron and ironing board?
Please contact the reception desk. The team will bring one to your room.
Are the rooms air conditioned?
No, the rooms are not air-conditioned. However, the hotel does have a climate system.
Restaurant & Bar
What are the breakfast, lunch and dinner hours?
Opening hours breakfast
Monday – Friday: 06.30 AM – 10.00 AM.
Saturday and Sunday: 07.30 AM – 11.30 AM.
Opening hours dinner
Monday – Sunday: 17:00 PM – 22:00 PM.
What kind of breakfast is served?
The hotel serves an international breakfast buffet with bubbles including orange juice, warm rolls and various spreads.
Do you have allergies?
Inform our reception team about this before your stay.
Is it possible to have breakfast in your room?
At the moment it’s not possible to have breakfast in your room.
What kind of dishes does the restaurant serve?
Bar & Brasserie Lumen offers an variety of dishes. On the menu you find various salads, meat and fish dishes and Inntel Originals.
Is there a bar that is open after midnight?
Bar & Brasserie Lumen is open from Monday till Saturday from 17:00 PM till 22:00 PM.
Does the hotel provide room service?
The hotel doesn’t offer room service at the moment.
Location
Can I buy public transport tickets at the concierge or reception?
For train tickets we refer you to www.ns.nl/en. If you want to buy your public transport tickets in advance, you can do so via hermes.nl/eng/tickets.
Can I park at the hotel and what are the costs?
In the entire centre of Eindhoven there is ‘paid parking’. You can choose from the following parking options:
Parking at the hotel
Inntel Hotels Art Eindhoven offers a limited number of parking spaces in the underground car park (€17,00 per night). Parking is based on availability and can not be guaranteed.
Parking across the hotel
Parking garage Q-Park Mathildelaan is across the street from the hotel. Book your parking ticket here at a reduced rate of €17 per day for a guaranteed parking space.
Are there charging points for electric cars at the hotel?
Most public car parks have charging points for electric cars. Check the P1 Mathildelaan website for the most up-to-date information.
Is the hotel easy to reach by public transport?
Yes, the hotel is within walking distance of Eindhoven Central Station. The hotel is located next to the bus stop and can be reached directly by bus from Eindhoven Airport.
Does the hotel have a transfer service?
Inntel Hotels does not have a transfer service. However, the reception team can call a taxi to take you to your desired location.
Are there taxis available at the hotel?
The front desk can assist with taxi arrangements.
Can I rent a bike at the hotel?
Yes, renting a bike is possible. For more information we are happy to help you at the front desk.
Where can I park my bike?
You can park your bike in front of the hotel in the designated bicycle rack.
Is the hotel located in a good and safe area?
The hotel is located in the centre of Eindhoven, opposite the police station.
Is the location of the hotel convenient for sightseeing and excursions?
Yes, the hotel is located in the centre of Eindhoven within walking distance from various attractions.
Is the hotel near the centre?
Inntel Hotels Art Eindhoven is located in the centre of Eindhoven. All sights and stores are easily accessible by foot, bike and public transport.
Reservations & Payment
I don’t have a credit card. How can I make a reservation?
To make a reservation without a credit card, you can call the hotel reception desk to make a direct booking.
I received a payment link. What is a payment link? And how does it work?
Via a payment link you can securely make the payment to the hotel online within 72 hours. If you click on the link, you will be automatically redirected to your bank. Here you can log in and agree to the payment. After we have received the payment, your reservation is guaranteed.
Is a deposit or prepayment required?
There are different room types and booking channels for which a deposit is required. Check your reservation details or contact the reservation department for more information. You can reach them via +31 40 751 3500 or reservationseindhoven@inntelhotels.nl.
How long does it take until I receive my deposit back on my credit card?
The deposit will be refunded during check-out, or if an authorization has been made, it will be released during check-out. It depends on your credit card company, how long it takes.
Can I receive an invoice?
Yes, please inform the reception team and they will prepare an invoice for you.
I have booked an overnight stay on another website and I would like to change/cancel my reservation. How do I change/cancel my reservation?
Reservations placed on another website can be changed via the travel agent itself.
I have booked a non-refundable room. Can I still change or cancel?
By choosing this special rate with restrictions, you have agreed to the condition that this reservation can’t be changed. Unfortunately, the hotel can’t make an exception.
